TERMS & POLICIES

SHOPPING WITH US

CUSTOMER CARE

SHIPPING, RETURNS & REFUNDS
Last updated: July 20, 2026

FALLENKAWAII is operated by YOIAKE LLC. This policy explains the shipping, return, exchange, refund, and cancellation terms for purchases made through fallenkawaii.com.

1. Shipping

Orders are typically processed within 1–3 business days.
Estimated delivery times for U.S. orders are:

• Processing: 1–3 business days
• Shipping: 6–12 business days
• Estimated total delivery time: 7–15 business days

Business days do not include weekends or public holidays. Delivery times are estimates and may be affected by carrier delays, weather, customs processing, holidays, or high-volume periods.

Tracking information will be emailed after your order has shipped.

Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if an address correction is needed. Once an order has shipped, we may not be able to change the delivery address.

If a package is returned because of an incorrect address, refused delivery, or an unsuccessful delivery attempt, the customer may be responsible for reshipping costs and related carrier charges.

2. Returns

Eligible non-intimate items may be returned within 14 days of delivery.

Returned items must be:

• Unworn, unused, and unwashed
• Free from odors, stains, makeup, pet hair, or other signs of use
• Undamaged and unaltered
• Accompanied by the order number or proof of purchase
• Returned with all original tags, accessories, and packaging

To request a return, email [fallenkawaiis@gmail.com] with your order number, the item you wish to return, and the reason for the return.

Approved returns must be sent to the return address provided in our authorization email. Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.

Once a return is approved, it must be shipped within 7 days of receiving the return instructions

3. Return Shipping & Exchanges

For returns caused by a change of mind, an incorrect size or color selected by the customer, or another non-defect reason:

• The customer is responsible for return shipping costs.
• Original shipping charges are non-refundable.
• We recommend using a trackable shipping service.
• FALLENKAWAII is not responsible for return packages lost in transit.

For ordinary size or color exchanges, the fastest option is to return the original item and place a new order after the return has been approved.

If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 7 days of delivery, or as soon as reasonably possible, and include clear photos of the item and packaging.

After reviewing the issue, we will provide an appropriate solution, which may include a replacement, exchange, or refund. If the issue was caused by FALLENKAWAII or the product arrived defective, we will cover reasonable return shipping costs when a return is required.

This reporting period does not limit any rights available under applicable law.

4. Non-Returnable Items

For hygiene reasons, the following products cannot be returned or exchanged after they have been opened, tried on, worn, or had their hygiene seal removed:

• Panties and lingerie bottoms
• Bodystockings
• Stockings and socks
• Adhesive nipple covers or body stickers
• Lingerie sets that include intimate bottoms
• Other intimate items marked as non-returnable on the product page

We also do not accept returns for:

• Customized or personalized products
• Gift cards
• Items specifically marked Final Sale
• Items that have been worn, washed, damaged, altered, or returned without their original tags or accessories

Sale items remain eligible for return unless they were clearly marked Final Sale before purchase.

These exclusions do not apply when an item arrives damaged, defective, incomplete, or incorrect.

5. Refunds

After receiving and inspecting an approved return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to process and display the refund.

Original shipping charges are non-refundable unless the return is caused by a damaged, defective, incomplete, or incorrect item.

If more than 15 business days have passed since your refund was approved, please contact us at fallenkawaiis@gmail.com.

6. Order Changes & Cancellations

Orders may be changed or canceled within 12 hours of purchase, provided that processing has not started.

Once an order has entered processing or has shipped, it can no longer be changed or canceled. If the order is eligible for return after delivery, the return terms above will apply.

For assistance, contact fallenkawaiis@gmail.com.